Privacy Policy
1. Introduction
Welcome to South East Sleepers. We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, services, booking tools (including Calendly), contact forms, email communications, and any related services.
We operate in accordance with UK data protection law and the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable privacy laws.
By accessing or using our Services, you agree to the collection and use of your data as described in this Privacy Policy.
2. Data We Collect
We collect several types of information for various purposes to provide and improve our Services.
2.1 Personal Data You Provide
We may collect personal data that you voluntarily provide when you:
Book a consultation or service;
Contact us via forms, email, live chat, surveys, or phone;
Create an account or profile;
Provide feedback or reviews;
Engage with us on social media.
Examples include:
Full name
Contact details (email address, phone number)
Property address
Booking information
Payment or billing information
Details about your property or hosting preferences
Communications and correspondence
2.2 Automatically Collected Data
We collect information automatically when you interact with our website:
IP address
Device information (device type, operating system, browser)
Pages visited and actions taken
Date and time of visit
Referral source
We use cookies and similar technologies to collect this information (see Section 6).
3. How We Use Your Data
We use your data for the following lawful purposes:
3.1 To Provide and Improve Our Services
Responding to your inquiries
Managing bookings, consultations, and scheduling
Delivering property management and co‑hosting services
Handling payments and invoicing
3.2 To Communicate With You
Sending service confirmations, reminders, status updates
Responding to requests or customer service inquiries
Sharing news, offers, and marketing (where consented)
3.3 To Personalise Your Experience
Tailoring content and recommendations
Analysing usage trends
3.4 To Comply With Legal Obligations
Fraud prevention and security
Complying with tax, accounting, or legal requirements
We will not use your data for any purpose other than those stated unless we have your consent or are required by law.
4. Legal Basis for Processing (UK GDPR)
We process your personal data only when we have a legal basis to do so. These include:
Consent – where you have given clear consent (e.g., marketing emails).
Contractual Necessity – processing necessary to perform a contract with you (e.g., booking a consultation, providing co‑hosting services).
Legal Obligation – to comply with law (e.g., financial record keeping).
Legitimate Interests – for internal business operations, fraud prevention, service improvement, provided your rights do not override our interests.
5. Sharing Your Data
We may share your personal data with third parties where necessary:
5.1 Service Providers and Partners
We share data with:
Calendly or scheduling providers
Payment processors (e.g., Stripe)
Hosting and CRM platforms (e.g., Bitrix24)
Email and communication tools
Analytics and marketing tools
These providers act as data processors under our instructions.
5.2 Legal Compliance
We may disclose your data if required by law, court order, or governmental request.
5.3 Business Transfers
If our business is involved in a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction.
We do not sell your personal data to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse usage, and support functionality.
6.1 What Cookies Do
Cookies are small text files stored on your device. We use them to:
Remember preferences
Track session activity
Enable secure logins
Understand usage patterns
6.2 Consent and Control
When you first visit our site, you may be prompted to accept cookies. You can manage cookie preferences through your browser settings or the cookie consent tool on our site.
7. Third‑Party Links
Our Services may include links to third‑party sites (e.g., social media, booking pages). We do not control these sites and are not responsible for their privacy practices. We encourage you to review their privacy policies.
8. International Transfers
Some data may be processed or stored outside the UK. Where this happens, we ensure your rights are protected through appropriate safeguards such as standard contractual clauses or adequacy decisions.
9. Data Retention
We retain your personal data only as long as necessary for the purposes outlined or as required by law.
Retention periods vary depending on:
Type of data
Purpose of processing
Legal obligations
If you want details about specific retention timelines, contact us (see Section 11).
10. Your Rights
Under UK GDPR and other laws, you have rights regarding your personal data:
You may:
Access your personal data
Correct inaccuracies
Request deletion (where lawful)
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us (see below). We will respond in accordance with applicable law. Within legal timeframes.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. We will post the updated version with a revised effective date.
Optional Add‑Ons (if relevant)
You may choose to include these sections if they apply to your setup:
A. Marketing Communications
Explain how users opt‑in to emails and how they can unsubscribe.
B. Children’s Data
If your Services are not intended for children under 16, state this clearly.
C. Data Protection Officer (DPO)
If you have a DPO, include their contact details.